How to purchase a DWe set from drum-tec

To purchase a DWe set at drum-tec, the following steps are required:

Contact drum-tec

First, you contact drum-tec to express your interest in purchasing a DWe set. As the only German shop that has the DWe set ready for testing in the showroom, we are your point of contact and sales agency for all important information and advice on which set is right for you. We know our stuff and answer all your questions! Use our contact form or send us an email directly at info@drum-tec.de.

Roland Europe is the distributor for all DWe products and has decided to distribute this high-quality product only through a few select sales outlets across Europe. We are one of these official DWe agencies.

This means: You can only order a DWe set in Europe through us as an agency, and we will guide you from the first consultation to the final contract handover to Roland. Of course, we are also available for all technical questions afterwards.

Receiving the forms

After you contact us, we will send you the necessary order forms. These include the consent form, in which you agree that drum-tec may forward your personal data to Roland, as well as the European price list with the current conditions for all DWe products.

Filling out and returning the forms

You fill out and sign the consent form. Then you fill out the order form, which contains all the information relevant to the purchase. You send these forms back to drum-tec.

Forwarding the information to Roland

Once drum-tec has received your completed forms, this information will be forwarded to Roland. Roland will then contact you directly to discuss further details of the purchase, including payment terms and the delivery date.

Payment and shipping

The payment of the purchase amount is made directly to Roland according to the agreed terms. After the payment is received, the DWe set will be shipped directly from Roland's European central warehouse to your home.

Important notes:

• No discounts or special prices: Since we only act as intermediaries, we cannot offer you any discounts or special prices.
• Warranty and returns: In the event of a warranty claim or return, communication will be directly with Roland.
• The purchase contract for the DWe set is concluded directly between you and Roland.
• Sounds complicated, but it's not! We are here to assist you at every step.

FAQs

How does the purchase of a DWe set at drum-tec work?

The purchase contract is concluded directly between Roland and the customer. The customer transfers the purchase amount to Roland, and the set is shipped directly from Roland's European central warehouse to the customer.

What role does drum-tec play in the purchase process?

drum-tec acts as an agency and is responsible for the consultation, the provision of the forms, and the forwarding of the order information to Roland.

What do I need to do to order a DWe set?

To order a DWe set, the customer must sign the consent form, fill out the order form, and send it back to us (drum-tec). We will then forward all information to Roland, who will contact the customer.

Which forms are required for the purchase?

The forms relevant for the purchase are the consent form (which the customer must sign before we can forward the personal data to Roland) and the European price list. Both forms will be provided to the customer by us.

How does communication proceed after submitting the order form?

Once we have received the order form from the customer, we forward all information to Roland. The colleagues at Roland will then contact the customer to clarify further details.

Where should I transfer the purchase amount?

The customer transfers the purchase amount directly to Roland. No purchase contract is concluded between the customer and drum-tec.

Who is my contractual partner?

The contractual partner for the purchase of DWe products is Roland. No purchase contract is concluded between the customer and drum-tec.

Can discounts or special prices be granted on the DWe set?

No, since drum-tec only acts as an intermediary, we cannot grant any discounts or special prices. For DWe products, we are always bound to the sales prices set by the manufacturer. If a dealer offers you a discount or special price for a DWe kit, you should be particularly cautious! And never make an advance payment.

Does drum-tec have DWe sets in stock?

No, we do not have the DWe set in stock for shipping. However, it is on display in our showroom in Hessisch Oldendorf and can be tested there.

Who handles the shipping of the DWe set?

The set is shipped directly by Roland from the European Roland central warehouse.

Who is the exclusive distributor for DW products in Europe?

The Roland Europe Group has been the exclusive distributor for all DW and DWe products in Europe since the acquisition of DW a few months ago -> https://www.roland.com/de/company/impressum/

How are warranty claims or returns handled?

In the event of a warranty claim or return, communication is directly with Roland, not with drum-tec. Roland will clarify the next steps for handling the warranty claim or return with the customer.

What are the shipping costs for DWe?

The shipping costs are already included in the product price. Any customs duties for European countries that are not part of the EU will also be clarified and paid by Roland. There are no additional costs for the customer.

Which carrier will ship the package? Will I get a tracking number?

Roland ships the DWe product with Dachser from its logistics center in Belgium. The customer receives a tracking number after the shipment has left the warehouse so that he can check the status of the shipment himself.